Refund & Delivery Information
Should you wish to return your purchase, we will be happy to refund or exchange a product provided it shows no sign of use. Returns should be made within 30 days from the day of purchase. If we find that the product has been used or installed we reserve the right to refuse a refund. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges uncured in sending the item to you and pay your costs of returning item to us.
BACK ORDERS: Although we try to stock everything we have on our site, from time to time, there are manufacturer delays which keep us from shipping your order complete. Most orders ship complete within 3 business days. If there is an item causing a delay of less than 5 business days we will hold your order to ship complete unless you specify otherwise in your order comments. You will not be charged additional shipping for a back ordered item. If the delay is substantial, you will be refunded and notified when the item is back in stock.
DAMAGES: From time to time products are damaged in shipping. This is beyond our control. DO NOT ACCEPT ANY PACKAGES THAT HAVE VISIBLE DAMAGE. Inspect your shipment PRIOR to signing for it. If there are indications of damage, refuse the delivery. This puts the responsibility with the carrier and expedites the claim process. This is the policy of the carriers, so we must administer the same policy. We cannot be responsible for damaged items that have been signed for and accepted by the customer. If you have your items shipped to a garage or service center, the same policy applies. INSPECT PRIOR TO SIGNING. It is your responsibility to inspect the package prior to accepting it.
In the event of damages that were not obvious from packaging, contact us immediately to initiate a damage claim with the carrier. We need photographs of the packaging and contents and a written explanation of the damage. This is required by all carriers, as they will not process a damage claim without it; and we cannot process a replacement order without a damage claim #. No exceptions. Once the claim is initiated, the carrier will retrieve and/or inspect the package and a replacement will be sent.
Damages must be reported within 3 business days of delivery. No exceptions.